Dedicated Support
Ruisheng Glass After-Sales Service
Welcome to our after-sales service center. Ruisheng Glass is committed to providing customers with high-quality liquor bottles and to offering stable, reliable support at every stage of our cooperation. From order delivery to subsequent use, our after-sales team will promptly follow up to ensure your issues are resolved.
Our service guarantee: Our after-sales team consists of professionals with many years of industry experience, and they are familiar with logistics coordination, quality inspection, and technical support. With our in-depth understanding of the glass packaging industry, we can efficiently handle common issues such as transportation protection, product quality, and usage compatibility, and provide you with practical solutions.
Contact Ruisheng Glass
Reliable Commitment
Comprehensive Support, Worry-Free Cooperation
24-Hour Rapid Response
During business days, your inquiries and feedback will receive dedicated follow-up and initial responses within 24 hours, with urgent matters given priority.
Professional and Efficient Solutions
Whether it’s transportation damage, quality defects, technical inquiries, or usage advice, we will provide practical solutions based on the actual situation – no excuses, no delays.
Full-Process Tracking Service
We will track the problem resolution process from start to finish until your needs are fully met, ensuring a worry-free experience with every collaboration.
Continuous Improvement
Every piece of feedback is very important to us. We will regularly review after-sales issues, continuously optimize production, packaging, logistics, and overall service to continuously improve your cooperation experience.
Service Policy
Core After-Sales Services: Packaging, Warranty & Return/Exchange
1. About Packaging
Glass bottles are most susceptible to damage from collisions and compression during transportation, so we dedicate extra effort to packaging.
Depending on the size and quantity of the bottles, we use shock-absorbing foam dividers, thickened cardboard boxes, and individual inner linings to protect your glass bottles. This minimizes collisions and abrasions, ensuring your liquor bottles arrive in perfect condition.
In actual shipping, we also consider uncontrollable situations that may occur during long-distance transportation, so we stipulate a quantity tolerance of ±2% in the order. This ensures that even if a small number of bottles are damaged during transportation, it will not affect the customer’s normal use.
2. About Warranty and Returns/Exchanges
Under normal use and storage conditions, if the glass bottles have quality defects due to manufacturing processes or materials, such as bottle breakage, uneven thickness, deformed bottle necks, or poor sealing, we will provide corresponding after-sales support.
It should be noted that problems caused by rough handling during transportation, improper storage, human error during use, or normal wear and tear are generally not covered by the warranty.
If you find any obvious damage, quality issues, or discrepancies in quantity upon receiving the glass bottles, please contact us within 7 business days. You will need to provide your order number, product information, and relevant photos or videos so that we can quickly understand and verify the situation. Once confirmed, we will arrange for replacement, refund, or other appropriate solutions based on the actual circumstances to minimize any inconvenience.
3. Ruisheng After-Sales Service Process
STEP 01
Receiving & Inspection
After receiving the glass bottles, we recommend that you quickly check the outer packaging for any damage, verify the quantity, and check for any damage during transportation. If there are any issues, please inform us promptly, and we will handle it for you as soon as possible.
STEP 02
Problem Feedback
If you notice any abnormalities with the glass bottles, please send us your order information and clear photos or videos so that we can determine the cause of the problem.
STEP 03
Confirmation & Solution
We will assess the specific situation and communicate with you to determine the most appropriate solution.
STEP 04
Follow-up
After the problem is resolved, we will follow up to ensure that the customer has successfully received the replacement product or the corresponding resolution.
Need Assistance? We’re Here for You 24/7, Every Day of the Year.
Your satisfaction matters to us. That’s why our support doesn’t stop after delivery. Built on long-term partnership and reliability, our team in China is always ready to assist whenever you need help.
